Some key terms are defined as follows, and throughout this document:

 

1. GotBot (“GotBots”, “we”, “us”, or “our”) is the company that collects and processes Personal Data for the purposes described in this Policy

2. Personal Data is any information relating to an identified or identifiable natural person (“Data Subject”)

3. Customer is a legal entity with whom Gotbot has an agreement to provide the Services

 

General Information

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GotBot provides a “a chatbot cloud service” that allows our customers to store, manipulate, analyse and transfer messages between their business systems and their customers.  Messages that come from third-party messaging channels. GotBot is committed to the protection of Personal Data, including data that we use for our own purposes, and that we maintain on behalf of our Customers. 

 

Collection and Use of Personal Data

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GotBot collects information, including Personal Data, for the following purposes:

 

1. Providing and managing the Service

2. Internal business purposes

   1. Communicating with you and marketing

   2. Recruiting and managing personnel

3. To understand and improve our Service and Website

This Policy is not intended to place any limits on what we do with data that is aggregated and/or de-identified so it is no longer associated with an identifiable individual (Data Subject) or Customer of the Services.

 

GotBots Services are not directed to children under 16. If you learn that a child under 16 has provided us with Personal Data without consent, please contact us.

 

Providing and managing the Service

 

In the course of providing the Service, GotBot may receive, access, analyse, process, and maintain Personal Data on behalf of our Customers.

 

Our Customers determine the types of Personal Data that will be collected and used within the Service, how it will be used and disclosed, and how long it will be stored. For any questions related to how your Personal Data is used by our Customers, please contact them directly.

 

1. Service Data is the information that is processed on behalf of our Customers during the provision of the Service.

2. Account Information, including contact information, user profile information, and information about your payment method, is collected from you when you register or authenticate into our Service and is used to manage payment for the Service, enable us to provide support, and facilitate communication.

3. Service Usage Information is collected, including information about how you are accessing and using the Service. We use this information to understand and improve our Services and to investigate and prevent security issues, abuse, fraud.

 

Internal Business Purposes

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GotBot collects the following information from you through our Website, social media, and other channels for the following purposes:

 

Communicating with you and marketing

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1. Responding to your request for a product demo: When you request a free demo, we may collect your first and last name, job title, business email address, and information about your company. We use this information to contact you and otherwise facilitate your free demo.

2. Responding to your inquiries: When you contact us with a comment, question, or complaint, you may be asked for information that identifies you, such as your name, address, and a telephone number, along with additional information we need to help us promptly answer your question or respond to your comment. We may retain this information to assist you in the future and to improve our customer service and service offerings (including the Service and Website).

3. Informing you about products and services. We may use your contact information for our own marketing or advertising purposes. We do not sell or rent your Personal Data to third parties. You can opt-out of these at any time by following the steps outlined below.

 

Recruiting and managing personnel

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1. Processing your job application. If you apply for a job at GotBot, you may provide us with certain Personal Data about yourself, such as information contained in a resume, cover letter, or similar employment-related materials. We use this information for the purpose of processing and responding to your application for current and future career opportunities.

2. Managing employees and contractors. If you join the GotBot team as an employee or contractor, we will use the information you provided, as well as information we create about you, for human resources purposes including verifying your eligibility and qualifications, performance management, to provide compensation and benefits, investigate incidents, and otherwise facilitate the relationship.

 

Collecting payment for the Service

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1. Collecting payment. For Customers that purchase a paid version of our Service, we collect and process information about how you use the Service and your Account Information (including contact information, user profile information, and information about your payment method) for the purpose of billing you.

 

To Understand and Improve our Services and Website

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1. Understanding how you use the Service. Service Usage Information is collected, including information about how you are accessing and using the Service. We use this information to understand and improve our Services and to investigate and prevent security issues, abuse, fraud.

2. Visiting our Website. We collect the IP (Internet protocol) addresses of all visitors to our Website and other related information such as page requests, browser type, operating system, and average time spent on our Website. We use this information to help us understand our Website activity and to monitor and improve our Website. In addition to the information described above, our Website uses Cookies. Please refer to the Cookie Policy below for additional details.

3. Third-Party Links. Our Website may contain links to other websites that Gotbot does not own or operate. We provide links to third-party websites as a convenience to the user. These links are not intended as an endorsement or referral to the linked websites. The linked websites have separate and independent privacy policies, notices, and terms of use. We do not have any control over such websites, and therefore we have no responsibility or liability for the manner in which the organizations that operate such linked websites may collect, use or disclose, secure, and otherwise treat Personal Data. We encourage you to read the privacy policy of every website you visit.

 

Disclosure of your Personal Data

 

As a matter of practice, GotBot does not disclose, trade, rent, sell or otherwise transfer Personal Data, except as set out in this policy.

 

We may transfer or disclose Personal Data as follows:

 

1. Service Provider Arrangements. We may transfer (or otherwise make available) Personal Data to third parties who process it on our behalf for the purposes noted above. These third parties may access, process, or store personal data in the course of providing these services, but based on our instructions only.

   1. As of the date hereof, these third-party providers include technical operations such as database monitoring, data storage and hosting services, and customer support software tools.

2. Changes to our Business Structure. Gotbot may share or disclose data if we engage in a merger, acquisition, bankruptcy, dissolution, reorganization, sale of some or all of GotBots assets, financing, acquisition of all or a portion of our business, a similar transaction or proceeding, or steps in contemplation of such activities (e.g. due diligence).

3. Compliance with Laws. Gotbot, South African and other Service Providers may share or disclose Personal Data to comply with legal or regulatory requirements and to respond to lawful requests, court orders, and legal process.

4. Enforcing Our Rights, Preventing Fraud, and Safety. Gotbot may share or disclose data to protect and defend the rights, property, or safety of us or third parties, including enforcing contracts or policies, or in connection with the investigation and preventing fraud.

 

Your Rights

 

Access and Correction of Personal Data

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If we receive a request from an individual to access or update Personal Data we have collected on behalf of a particular Customer, we will direct that individual to the relevant Customer. We will assist our Customers wherever possible in responding to individual access requests.

 

If you submit Personal Data via our Website or otherwise provide us with your Personal Data, you may request access, updating, or correction of your Personal Data by submitting a written request to us. We may request certain Personal Data for the purposes of verifying your identity.

 

How We Protect Personal Data

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Gotbot takes security seriously. We take various steps to protect the information you provide to us from loss, misuse, and unauthorised access or disclosure. These steps take into account the sensitivity of the information we collect, process, and store, and the current state of technology.

 

To learn more about current practices and policies regarding security and confidentiality of Personal Data and other information, please see our Security Practices; we keep that document updated as these practices evolve over time.

 

Cookie Policy

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Gotbot uses cookies and similar technologies like single-pixel gifs and web beacons, to record log data. We use both session-based and persistent cookies.

 

Cookies are small text files sent by us to your computer and from your computer or mobile device to us each time you visit our website or use our desktop application. They are unique to your account or your browser. Session-based cookies last only while your browser is open and is automatically deleted when you close your browser. Persistent cookies last until you or your browser delete them or until they expire.

 

Some cookies are associated with your account and Personal Data in order to remember that you are logged in and which parts of the Service or Website you are logged into. Other cookies are not tied to your account but are unique and allow us to carry out site analytics and customisation, among other similar things. If you access the Services through your browser, you can manage your cookie settings there but if you disable some or all cookies you may not be able to use the Services.

 

Gotbot sets and accesses our own cookies on the domains operated by GotBot and its affiliates. In addition, we use third parties like Google Analytics for website analytics. You may opt-out of third-party cookies from Google Analytics on its website. We do not currently recognise or respond to browser-initiated Do Not Track signals as there is no consistent industry standard for compliance.

 

Changes to this Privacy Policy

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This Privacy Policy may be updated periodically to reflect changes to our Personal Data handling practices. The revised Privacy Policy will be posted on the Website. If you continue to use the Service or the Website after the changes are in effect, you agree to the revised Notice.

 

We strongly encourage you to please refer to this Privacy Policy often for the latest information about our Personal Data handling practices.

 

This document was last updated in November 2020.