With a WhatsApp Business account, brands can connect with customers worldwide and build personal relationships.
Happy customers are more important now than ever before. Despite this, many companies are still hard to get in touch with, or simply have inadequate customer service.
Email and telephony are still the most commonly used customer service tools, but messaging apps are the perfect solution to increase customer satisfaction, loyalty, and of course, the hope of increasing sales and decreasing resource like time and costs.
WhatsApp is indispensable to the customer journey as consumers continuously turn to messaging.
With over 2 billion consumers on WhatsApp in 180 countries, the WhatsApp Business solution now opens up a world of opportunities to communicate with customers on the channel they prefer. Your business can reduce pressure on customer service, and minimise friction on the path the purchase.
89% of consumers expect brands to respond within 24 hours.
80% of consumers consider customer experience as crucial as goods or services.
52% of consumers switched brands because of poor customer service.
The ability to message a business on WhatsApp boosts customer confidence.
74% of consumers have repeatedly used WhatsApp to message a company.